To avoid last minute rush and system congestion on the MCA 21 portal on account of filings under the Company Law Settlement Scheme, 2014 ending on 15.11.2014 and annual filings during November 2014, you might have already taken steps in advising corporates to file balance sheet and annual return of the companies early without postponing it to the last days.
You can also contact during this period the Corporate Seva Kendra / help desks (ph. no. 0124-4832500) would give priority to e-filing/ answering queries of companies for filing balance sheet and annual return.
In this regard, the Ministry of Corporate Affairs, Government of India, has issued a Notice on their website.